Your Questions, Our Concerns

How do I cancel my membership?
If you are a Monthly subscriber and you want to cancel your next payment, please contact your personal account manager, or get in touch with us directly at vip@scholarshipowl.com or call us at 1-800-494-4908, Mon-Fri, 10AM-7PM EST.
Can I upgrade from a Monthly plan to a Lifetime plan?
Yes, you can upgrade your membership at any point. Simply purchase the Lifetime plan and let us know immediately so we can refund your Monthly plan. However, keep in mind we only refund up to the 3 most recent payments. This means that if you want to upgrade after 2 months, you will be fully refunded, but If you want to upgrade after 5 months, you will only be refunded for 3 of those 5 months.
What if I stop or pause my Monthly plan, will I lose all my videos?
You will always maintain access to all your videos, even if you pause or cancel your plan. If you are interested in reactivating your plan, your videos will resume exactly where you left off and continue sequentially.
Can I download the videos?
We pride our videos with containing top quality material, and for this reason we must follow copyright rules. So while you can’t download the videos, they are all easily accessible in our online classroom. For more information, we encourage you to read our Terms and Conditions and Privacy Policy.
I can’t watch the videos. What do I do?
If you are experiencing issues with viewing our videos online, please contact your personal account manager, or get in touch with us directly at vip@scholarshipowl.com or call us at 1-800-494-4908, Mon-Fri, 10AM-7PM EST.
I lost my login/password/credentials. How can I retrieve them?
If you lose you VIP login information, please contact your account manager, or get in touch with us directly at vip@scholarshipowl.com or call us at 1-800-494-4908, Mon-Fri, 10AM-7PM EST.
How can I contact you?
If you need assistance or have any questions, please email us at vip@scholarshipowl.com or call us at 1-800-494-4908, Mon-Fri, 10AM-7PM EST.

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